Terms & Conditions

- Your booking is not confirmed until payment has been received. Paid for spaces will be given priority.

- Big Comedy Shop or any of their staff are not responsible for any loss or injury during the class.

- Big Comedy Shop reserve the right to remove from our programme, without refund, anyone who is found to be bullying, misbehaving, or displaying disruptive behaviour.

- You must declare all medical conditions during registration and keep us up to date should this change by emailing bigcomedyshop@hotmail.co.uk or calling Ali on 07793 956228.

- You must declare if you do not give permission for your child to be photographed / filmed for marketing use and keep us up-to-date should this change using the given email address or phone number.

- Collection of Children from Clubs: Activities are planned for the full duration of Comedy Club; sessions will often end with some ‘tidy-up’ time, therefore parents are asked not to collect their child early unless by pre-arrangement or in exceptional circumstances.

- Parents / Guardians should ensure prompt collection of their children at the end of an After School Comedy Club from the assigned collection point.

-Please get in touch via phone if you know you will be running late. Phone numbers of all our facilitators are available on the class description page.

-Children who are not collected on time will be taken to the school office.

- If children are routinely collected late from After School Comedy Club, parents will be contacted to discuss the situation. Continued late pick-up may result in a parent being informed that their child is unable to attend a club.

BIG COMEDY SHOP’S REFUND POLICY:

We understand that plans change, so please review the following information before registering so you're aware of your commitment to Big Comedy Shop.

We use class registrations to predict whether a class will happen or not, so last-minute student cancellations can impact other students enrolled in the session as well as our facilitators who are planning to teach. We've created the policies below to be fair to everyone involved.

Please note, that we offer a full refund within 24 hours of any purchase. We also give full refunds if we must cancel a class due to minimum numbers not being achieved. We will always aim to let you know as soon as we can.

If your child is unhappy with a course, please contact us as soon as possible. We will determine refund eligibility on a case-by-case basis. We do not offer refunds if a student has completed an entire class and we haven’t heard feedback from a parent.

Behaviour Policy

Comedy Club is a heavily interactive activity that is based on working in pairs and as part of a group and so how children behave and treat one another is imperative to the success of our sessions. We will always try and be as inclusive as we can be however, our facilitators are not specialised in working with SEN children. If your child has SEN or any behavioural issues, we ask that you please inform us in as much detail as possible beforehand.

Class Disruption

After one or two sessions, Big Comedy Shop facilitators will contact our director Ali and notify of any students struggling with behaviour in Comedy Club. Examples of class disruption are students who are severely off task, bothering other students, being too noisy, etc. We will contact you regarding the situation so you can address the issue with your child. After that, if a behaviour issue continues, we will contact you regarding withdrawal from the class and give you a partial refund for the remaining classes (75% of what is left of the sessions).

Violent and Extreme Behaviour

In the case of violence toward another class member or facilitators (fighting, screaming, etc), your child will be removed from class with no refund.

Other refund cases:

- We don't issue refunds for missed sessions due to your own circumstances.

- If a session needs to be cancelled on the day itself for example due to the unexpected illness of the club facilitator, we will notify the school and parents and guardians as soon as possible and will do our best to offer either an added session or a refund for the session missed.

- If there are any sessions missed due to extreme bad weather, Big Comedy Shop will offer a make-up session, or parents will be refunded.

- We offer a full refund if you cancel your registration more than 7 days before class.

-If you cancel your registration within 7 days of class, or if you withdraw your child after the first class, we offer a 50% refund for the remainder of the term. This allows us to keep facilitators in work. We thank you for your understanding on this.